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Introduction

Our award-winning Relentless Support™ ensures that all of Startle’s customers receive the best level of service. This means that not only will we do our absolute best to respond to and resolve issues as fast as we can, but we’ll get you up and running quickly, provide guidance and useful information when you need it, and proactively monitor your Startle implementation around the clock.

We’re transparent about the standards we aim for, which are outlined in our guarantees. With a team of helpful Relentless Support™ advisors on-hand 24/7/365, proactive monitoring to identify any issues before they impact you, free hardware replacements, and industry-leading SLAs, Startle are dedicated to delivering a service that makes our customers’ experiences as smooth as possible.

Our Guarantees

99.9 %

system uptime

Last month our system uptime was

100%

60 Minute

response time

We responded to the last 100 tickets in an average of

03:29 minutes

4 Hour

resolution time

Our team resolved the last 100 tickets in an average of

00:16:03 hours

1 Day

order processing

We processed the last 10 new orders in an average of

21 hours

Over the last week,
100% of customers scored our support
or

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The Startle Player

All Startle products are powered by our small, sturdy hardware, the Startle Player. This multifunctional technology is ultra-reliable and supports a quick and easy plug-and-play installation. Running from the cloud, the Startle Player updates automatically overnight, so is always up-to-date with our newest tracks, features and upgrades.

The Relentless Platform

As well as having our dedicated Relentless Support™ team on-hand via email, phone and instant chat around the clock, we provide Startle customers with a one-stop online platform for queries and advice. Whether you have questions on your setup, are looking for tips on creating a playlist, or perhaps want more information on another product, our Relentless Support™ portal has a collection of useful videos and documents available to help.

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